This Guide will walk you through 1) changing your email account's password and 2) updating your password on your email program.
Change the Password for your Email Account
If you do not remember your current password, you will need to contact us to get it reset.
If you know your current password, you can change it by going to the Havilandtelco webmail page. Once you've signed in using your current password, click the 9-dot menu near the top left corner, then go to Settings. In the left pane, click on Accounts. In the main section, click Change Password. Put in your current password, and type your new password twice, then click OK.
Password requirements:
All email passwords must meet the following requirements:
8 Characters or longer
1 or more uppercase letters
1 or more lowercase letters
1 or more symbols
Update the Password on your Devices
What is Your Email Address?
Let us know your email address so we can provide personalized instructions.
Select Your Email Program
Select the icon below that matches the program you use to check your email. Each program has specific instructions. If you do not see your program below, choose 'General Information'
If you are using an email program not listed and can't find the place to update your password, please Contact Us and we'll try to help you get things working. If enough people call us needing help with that particular email program, we'll add a section to this page so you have step-by-step instructions.
Windows Mail
Open Windows Mail. Click Accounts on the left, then select the account in the right pane.
AccountName
AccountName
email@domainname.com
AccountName
email@domainname.com
Type in your new password in the password box, then click Save.
Try sending yourself an email. If it works, congratulations! You are finished updating your password.
Live Mail
Open Windows Live Mail. In the folder list on the left, right-click on the account name and click Properties.
AccountName
Click on the Servers tab and look at what is in the first box. What does it say?
Enter your updated password in the password field.
email@domainname.com
email@domainname.com
mail.domainname.com
Go to the Outgoing mail settings. Make sure "My outgoing (SMTP) server requires authentication" is checked and select "Use same settings as my incoming server".
email@domainname.com
email@domainname.com
Click Next and Finish.
Try sending yourself an email. If it works, congratulations! You are finished updating your password.
POP
Enter your updated password in the password field.
email@domainname.com
email@domainname.com
mail.domainname.com
Go to the Outgoing mail settings. Make sure "My outgoing (SMTP) server requires authentication" is checked and select "Use same settings as my incoming server".
email@domainname.com
email@domainname.com
Click Next and Finish.
Try sending yourself an email. If it works, congratulations! You are finished updating your password.
IOS Mail
Go to the Settings app. Scroll down to General > About. Observe the software version. Tap < General and < Settings to get back to the main settings screen.
Where you go next depends on which version you have.
IOS 14 or newer: Scroll down to Mail > Accounts. Tap your account name.
IOS 10-13: Scroll down to Accounts and passwords. Tap your account name
IOS 9 or older: Scroll down to Mail, Contacts, Calendars.Tap your account name.
Figure out what type of account you have set up, because the instructions are different for each account type. If it's an IMAP account, it will say IMAP just above the account name. If it is POP, there will be a section called 'POP ACCOUNT INFORMATION'.
Tap your account name again. Enter your updated password in the password field.
John Smith
email@domainname.com
mail.domainname.com
email@domainname.com
mail.domainname.com
Next, tap on SMTP and tap on the primary server.
mail.domainname.com
Enter your updated password in the password field and tap Done. Repeat this for all the SMTP servers.
mail.domainname.com
mail.domainname.com
email@domainname.com
Tap Done at the top right. It will verify that the settings are correct. If everything verifies, congratulations! You are finished updating your email password. You can close the settings app.
POP
Enter your updated password in the password field.
Account
John Smith
email@domainname.com
mail.domainname.com
email@domainname.com
mail.domainname.com
Next, tap on SMTP and tap on the primary server.
mail.domainname.com
Enter your updated password in the password field and tap Done. Repeat this for all the SMTP servers.
mail.domainname.com
mail.domainname.com
email@domainname.com
Tap Done at the top right. It will verify that the settings are correct. If everything verifies, congratulations! You are finished updating your password. You can now close the settings app.
Mac Mail
In the Mail app, choose Mail > Preferences > Accounts > Server Settings. Make sure the settings match the following:
Incoming Mail Server
User Name: email@domainname.com
Password: your updated password
Host Name: mail.domainname.com
Automatically manage connection settings should be checked. This will allow mail to choose the best security settings available.
Outgoing Mail Server
If necessary, choose your account from the drop-down menu.
User Name: email@domainname.com
Password: your updated password
Host Name: mail.domainname.com
Automatically manage connection settings should be checked. This will allow mail to choose the best security settings available.
Try sending yourself an email. If it works, congratulations! You are finished updating your password.
Thunderbird
Usually, if you close and re-open Thunderbird, it will prompt you to enter an updated password.
If not, press Alt+T to open the tools menu. Click Options Select Privacy and Security in the left pane. Click Saved Password in the right pane. Click Show Passwords. Click Yes to show the passwords. Double-click on each of existing passwords you need to change. Type in the new password and press enter in each of those fields. When you are finished, click Done, then close the Options tab to get back to your message list.
Try sending yourself an email. If it works, congratulations! You are finished updating your password.
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