Internet Service Standard Terms, Conditions and its Acceptable Use Policy
Important - Please read!
Use of the enclosed account information and/or Haviland Broadband's Internet Services
constitute your acceptance of this agreement.
Individuals applying for Internet service must be at least 18 years of age and applying for service in his or her name. Haviland Broadband must be informed of any changes in your name, address, or phone number. Unless the customer requests a specific activation date, all accounts will be activated when the customer requests the service. Billing for the account starts on the activation date. New accounts will be processed as they are received. Usage of your Haviland Broadband Internet account constitutes acceptance of the terms and conditions set forth in this agreement, as well as any subsequent revisions. The current revision of the Service Level Agreement will be posted at www.havilandbroadband.com. Haviland Broadband provides unmetered access to the internet, does not restrict data flow of any legal content, and does not unreasonably discriminate network traffic.
Haviland Broadband strives to make services available 24 hours a day, seven days a week, but the service is provided "as is" and "as available." Haviland Broadband services may be interrupted for several reasons, including, but not limited to, malfunctions, maintenance, and improvement as required to protect network resources in the event of malfunctions or misuse. Advance notification of any such interruption of service may not be provided. Scheduled maintenance may be posted at www.havilandbroadband.com. In case of an expected outage, Haviland Broadband will work to correct the problem as soon as possible. In no event will Haviland Broadband be responsible or liable for damages or loss to profits, due to use or the inability to use Haviland Broadband's services. There is no guarantee of message delivery. Return receipts may be requested, but there is no guarantee that the recipient's mail system will honor these.
Virus and Spam Filtering
Haviland Broadband is pleased to offer virus and spam filtering to Haviland e-mail users. Although it is not guaranteed to intercept every e-mail message containing a virus or every unsolicited commercial e-mail, we are confident that our virus and spam filtering will assist you in protecting your computer as well as reduce the volume of unwanted e-mail that you receive. Virus filtering is automatically activated when an e-mail account is created. Spam filtering and spam filtering options must be activated by the user. Each message sent to a Haviland Broadband e-mail account is scanned for virus and/or spam content, (if activated), prior to message delivery. NOTE: Due to the risk of infecting your machine, most messages containing a virus will be unreadable. The spam filter may capture some desired messages.
Policies and Acceptable Use
You may use your account for communications, research, public relations, education, and entertainment. This statement describes certain uses, which are consistent with the purposes of the Internet. It is not intended to exhaustively list all such possible uses or abuses. We expect our subscribers to respect the culture and civility of communications and discourse on or through the Internet. We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.
You may NOT use your account:
- For any purpose which violates US Federal or State laws
- To interfere with or disrupt network users, services, or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational information, or communications devices or resources.
- To transmit threatening, obscene, or harassing materials
Network Integrity or Efficiency
Haviland Broadband may periodically perform speed and latency testing to ensure service quality and comply with Federal Communications Commission requirements, including those described at https://www.fcc.gov/performance-testing-carriers-receiving-high-cost-universal-service-fund-support.
You may NOT use your account:
- In a manner that precludes or significantly hampers its use by others
- To send messages likely to result in the loss of recipients' work or systems
- To send or respond to "chain letters"
- To broadcast a message to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others
- To intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system
You must be courteous in your use of the Internet. PLEASE:
- Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
- Respect the legal protection provided by copyright and license to programs and data. When we are notified that copyright infringement has occurred on your account, it is our policy to suspend your Internet service and contact you immediately. Once the file(s) has been deleted, your service will be reactivated. If within a 12-month period we receive a 2nd notification, this process will be repeated and you will be charged $20 fee. Upon the 3rd and each successive notification, the fee will be $50 per notification, regardless of how long it has been since your last offense.
- Use the Internet in ways consistent with ethical guidelines and accept community standards; malicious use is not acceptable.
- Follow the Acceptable Use Policies of any networks you may use as an FTP site.
- Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable. Assure that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use your account to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.
You must appropriately market, advertise, or circulate public relations for your products or services; for example, you may create a World Wide Web site to advertise products or services and give support-ordering instructions. Other Internet users may then choose to view your Web pages or participate in discussions. At the sole discretion of Haviland Broadband, violations of any of the above regulations may result in termination of services.
Haviland Broadband's Internet service is unlimited and is not based on usage; therefore, credits will not be given because the customer has not used the account. If a customer knows the account will not be used, it is the customer's responsibility to request a temporary or permanent disconnection. Unfortunately, there will be times when Haviland Broadband's service is down. Scheduled outages may be posted online. In the case of an unexpected outage, Haviland Broadband's service is "as is" and "as available;" therefore, no credit will be given for down times. NOTE: Haviland Broadband reserves the right to delete customer's personal files which have not been accessed for more than one (1) month.
Accounts can be permanently disconnected when requested by the customer. Once permanently disconnected, the account cannot be reactivated. If the customer wants service at a later date, a new account will be established and the installation charge will apply. Company owned equipment must be returned at the time of disconnect or the customer may be charged for that equipment.
Customer Service and Technical Support
Customer Service is available 8:00AM to 5:00PM, Monday through Friday, excluding holidays.
Technical Support is available 8:00AM to 9:00PM, seven days a week, excluding holidays.
Haviland Broadband Technical Support will assist customers with issues that relate to our customer’s Internet connection.
Outages can be reported to the below phone numbers outside of business hours.
Customer Service and Technical Support Phone Numbers
(620) 862-5211 or (800) 339-8052 Haviland office
(620) 456-2211 or (800) 287-7905 Conway Springs office