Once your zone has reached the pre-registration goal, we will notify all pre-registered residents in
that zone of the exciting milestone via email. We will continue to update you on the status of construction and the next steps for you to get Haviland Fiber services in your home.
As the time to bring you Haviland Fiber service gets nearer, three primary events will occur.
First, we will contact you to schedule a site visit and collect any pre-payment. At the site visit, one
of our technicians will meet with the homeowner to identify the best location for the ONT (Optical
Network Terminal) in the home and the best path for the drop from the alley to the house.
Second, construction crews will bury fiber optics from the mainline to the home. In some instances external contractors will be used for this process, but a representative of Haviland Broadband will always be present.
Third and finally, a Haviland technician will visit the home to complete the installation of the required equipment in the home and make sure services are operating correctly. It is possible that this will occur the same time as the bury, but that is not guaranteed.
The ONT provides a cable connection to phones (POTS) and the Internet (Ethernet). A battery backup will also be provided. This back-up will help maintain 911 access and connectivity to the Haviland office in the event of a power outage. Most users prefer the convenience of wireless connectivity and will need a router for this purpose. The router will be connected to the ONT through an Ethernet port. Customers may choose to purchase or lease a router from Haviland or bring their own. Current GMAXX customers can continue to use their existing router.
We estimate that it will take approximately 60 days from the time the neighborhood site visit process begins to complete installations of pre-registrants.
Click here for a description of ONT, NID and other terms used in this article.